Hi,

Beginning of January 2015, I have drop by to your office(sogo) for my termination of Peak physic(PP) membership. However, I have been informed that I have outstanding amount for my membership since Oct 2014. My membership no is CM01813.

For your info, Oct 2014, I have changed my credit card due to international fraudster. Once I received the new card, I called bank card center to link and grant my new card for any commitment that I have in my previous card. Bank has grant all the commitment and informed if there is any merchant that not deducted their amount, the merchant will call me for verification. (This whole story has been informed to your staff on Jan 15.)

Time goes from February,March and April 2015, I have called peak physic center several times to follow up on this matter, including front desk manager, Hazizie. Until now, there is no response. 

I also have another 2 trial and 1 session with PT that has not been completed. I can assume these session will consider as "Burn". Big question here, why the trial 2 sessions has not been completed while my session with PT for 15 or 13 almost finish. FYI, I already informed my previous PT on this matter but no action. (I couldn't remember exact session I took for the PT.) I have 3 PTs (keep changing) and everyone not really sure how far I have been trained. What is the record purpose then? 

Finally, appreciate you can assist me on following matter:-

- Why PP didn't call on the outstanding once your not able to deduct from my credit card on the month of Nov 2014. (FYI, I'm using same hp no. ya.)
- What is my current status on this card?
- What is my next procedure to terminate this card? 

Your prompt reply is highly appreciated.

Regards