Hi, I'd like to comment on your customer service. In my opinion below are among areas of improvement in order for you to reach maximum customer satisfaction.

1. Consultant
a) I found most consultant are too profit driven, which is good for the company but I hope they won't show it too obvious to the customer because we KNOW if the consultant is trying to help us or just to get customers for the sake of his/her income ONLY. Customer will stick to the one who are genuinely trying to help them. 
b) Terms & Condition during consultation is not explained clearly. Price quotation needs to be explained thoroughly i.e. pls provide price comparison between packages to customer. Pls be more organized and systematic. A good salesperson is the one who can match the product with customers needs. 

2. Front desk
a) Pls be more professional, friendly and SMILE more. First impression matters. 

3. Promotion
Pls update your promotion updates on website/fb/twitter/signage because we are often told that the offer is no longer valid, etc. One example, my friend was informed by your consultant that the October offer is valid until 15th Oct but the other consultant said it is valid till 31st Oct. Pls be consistent in the information you are telling others. 


I'm writing a long feedback not because I want to bash you guys but I want the customer service in our country to improve and match those in developed countries. Most importantly, it can improve Peak Fitness performance in the future.

Thanks.